{"id":74,"date":"2024-02-09T13:07:36","date_gmt":"2024-02-09T13:07:36","guid":{"rendered":"https:\/\/help.actionfunder.org\/non-profits\/?post_type=ht_kb&#038;p=74"},"modified":"2026-11-06T11:51:56","modified_gmt":"2026-11-06T11:51:56","slug":"how-do-i-get-in-touch-with-the-actionfunder-team-for-support","status":"publish","type":"ht_kb","link":"https:\/\/help.actionfunder.org\/non-profits\/help\/how-do-i-get-in-touch-with-the-actionfunder-team-for-support\/","title":{"rendered":"Contacting the ActionFunder team"},"content":{"rendered":"<p>You can reach our team by email or phone, Monday to Friday, 9am to 5pm.<\/p>\n<h2 class=\"wp-block-heading\">Ways to get in touch<\/h2>\n<table>\n<thead>\n<tr>\n<th>How<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Email<\/strong><\/td>\n<td>hello@actionfunder.org<\/td>\n<\/tr>\n<tr>\n<td><strong>Phone<\/strong><\/td>\n<td>020 3805 2835<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Add hello@actionfunder.org as a safe sender, so our replies, funding offers and reminders don&#8217;t end up in your junk folder.<\/p>\n<h2 class=\"wp-block-heading\">Get a faster answer<\/h2>\n<p>When you contact us, include:<\/p>\n<ul>\n<li>your organisation&#8217;s name<\/li>\n<li>the project or fund you&#8217;re asking about<\/li>\n<li>what you were trying to do, and any error message you saw (a screenshot is ideal)<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\">Join a community drop-in<\/h2>\n<p>Every month we run a free online drop-in for non-profits. We walk through ActionFunder live, share tips for strong projects and answer your questions. <a href=\"https:\/\/help.actionfunder.org\/non-profits\/help\/community-drop-in-slides-find-funding-for-your-community-project\/\">Find out about the community drop-in<\/a><\/p>\n<h2 class=\"wp-block-heading\">Messaging your funder<\/h2>\n<p>Funded projects can message their funder directly from <strong>Messages<\/strong> in the left-hand menu. <a href=\"https:\/\/help.actionfunder.org\/non-profits\/help\/how-do-i-communicate-with-my-funder\/\">Messaging your funder<\/a><\/p>\n<h2 class=\"wp-block-heading\">Questions?<\/h2>\n<p>Our team is around Monday to Friday, 9am to 5pm.<\/p>\n<ul>\n<li>Email: hello@actionfunder.org<\/li>\n<li>Phone: 020 3805 2835<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>You can reach our team by email or phone, Monday to Friday, 9am to 5pm. Ways to get in touch How Details Email hello@actionfunder.org Phone 020 3805 2835 Add hello@actionfunder.org as a safe sender, so our replies, funding offers and reminders don&#8217;t end up in your junk folder. Get a&#8230;<\/p>\n","protected":false},"author":4,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[8],"ht-kb-tag":[],"class_list":["post-74","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-management"],"_links":{"self":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb\/74","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/comments?post=74"}],"version-history":[{"count":2,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb\/74\/revisions"}],"predecessor-version":[{"id":427,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb\/74\/revisions\/427"}],"wp:attachment":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/media?parent=74"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb-category?post=74"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb-tag?post=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}