{"id":180,"date":"2026-09-15T10:39:19","date_gmt":"2026-09-15T10:39:19","guid":{"rendered":"https:\/\/help.actionfunder.org\/non-profits\/?post_type=ht_kb&#038;p=180"},"modified":"2026-09-15T10:39:19","modified_gmt":"2026-09-15T10:39:19","slug":"managing-volunteer-signups-and-messages","status":"publish","type":"ht_kb","link":"https:\/\/help.actionfunder.org\/non-profits\/help\/managing-volunteer-signups-and-messages\/","title":{"rendered":"Managing volunteer signups and messages"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Watch:<\/strong> <a href=\"https:\/\/www.loom.com\/share\/8e7e8f70773f44699bb247809ac26133\">How to approve signups and message volunteers<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once volunteers start signing up to your opportunities, use this to approve them, see who&#8217;s coming, and stay in touch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where to find it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Volunteering<\/strong> in the side navigation, then open the <strong>Needs action<\/strong> tab. It lists every opportunity where a volunteer has signed up and is waiting on your approval.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1506\" src=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action.png\" alt=\"Volunteering dashboard, Needs action tab, showing two opportunities each flagged &quot;1 sign-up needs review&quot; with a Manage sign-ups button\" class=\"wp-image-174\" srcset=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action.png 2560w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-300x176.png 300w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-1024x602.png 1024w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-768x452.png 768w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-50x29.png 50w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-1536x904.png 1536w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-2048x1205.png 2048w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-60x35.png 60w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-dashboard-needs-action-100x59.png 100w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><figcaption class=\"wp-element-caption\">Volunteering dashboard, Needs action tab, showing two opportunities each flagged &#8220;1 sign-up needs review&#8221; with a Manage sign-ups button<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Manage sign-ups<\/strong> on an opportunity to see its individual sessions &#8211; each one shows how many people have signed up and flags any that need review.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1409\" src=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list.png\" alt=\"Session list for a recurring opportunity, with one session flagged &quot;1 pending sign-up&quot; and a Manage sign-ups button for each date\" class=\"wp-image-175\" srcset=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list.png 2560w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-300x165.png 300w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-1024x564.png 1024w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-768x423.png 768w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-50x28.png 50w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-1536x845.png 1536w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-2048x1127.png 2048w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-60x33.png 60w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-session-list-100x55.png 100w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><figcaption class=\"wp-element-caption\">Session list for a recurring opportunity, with one session flagged &#8220;1 pending sign-up&#8221; and a Manage sign-ups button for each date<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Approving or rejecting a signup<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before someone can volunteer with you, you need to approve their signup. Open a session and look at each pending signup:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select <strong>Approve<\/strong> if you can host them.<\/li>\n\n\n\n<li>Select <strong>Reject<\/strong> if you can&#8217;t \u2014 for example, the opportunity only needed one person and someone else has already been approved.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Approve or reject a signup at least a day before the session starts (or before its start time, if it has one) &#8211; if you don&#8217;t, the system automatically declines it for you.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1864\" height=\"860\" src=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject.png\" alt=\"Session screen showing a pending volunteer signup with Approve and Reject buttons\" class=\"wp-image-176\" srcset=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject.png 1864w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject-300x138.png 300w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject-1024x472.png 1024w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject-768x354.png 768w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject-50x23.png 50w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject-1536x709.png 1536w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject-60x28.png 60w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/signups-pending-approve-reject-100x46.png 100w\" sizes=\"auto, (max-width: 1864px) 100vw, 1864px\" \/><figcaption class=\"wp-element-caption\">Session screen showing a pending volunteer signup with Approve and Reject buttons<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once you approve someone:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>They get an email confirming their registration.<\/li>\n\n\n\n<li>Their status updates in the platform to show they&#8217;re approved to join you.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Seeing who&#8217;s coming, marking attendance, and the impact survey<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once you&#8217;ve approved your volunteers, the same screen shows everyone confirmed &#8211; their time slot and, for corporate volunteers, which company they&#8217;re from.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the event, use this screen to mark attendance, then complete the impact survey. This gets shared with the funder and the employee volunteers who took part, so it&#8217;s worth taking a bit of time over: a few images, an anecdote, or a few words that bring the event to life do far more to show a funder the value of your work than a bare set of numbers &#8211; and it&#8217;s what builds the relationship for next time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Volunteers will also be prompted to complete their own impact survey, which is shared with you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Messaging volunteers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Select <strong>Messages<\/strong> in the side navigation to see anything volunteers have sent you &#8211; for example, someone asking if they can bring a friend, or wanting more detail before they book. You can also message a volunteer directly from <strong>Manage Signups<\/strong> once they&#8217;ve signed up.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"2438\" height=\"1490\" src=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation.png\" alt=\"Messages screen showing a conversation with a volunteer asking &quot;can i bring my friend?&quot; and the organisation replying &quot;Please bring a friend&quot;\" class=\"wp-image-177\" srcset=\"https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation.png 2438w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-300x183.png 300w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-1024x626.png 1024w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-768x469.png 768w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-50x31.png 50w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-1536x939.png 1536w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-2048x1252.png 2048w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-60x37.png 60w, https:\/\/help.actionfunder.org\/non-profits\/wp-content\/uploads\/sites\/3\/2026\/09\/messages-conversation-100x61.png 100w\" sizes=\"auto, (max-width: 2438px) 100vw, 2438px\" \/><figcaption class=\"wp-element-caption\">Messages screen showing a conversation with a volunteer asking &#8220;can i bring my friend?&#8221; and the organisation replying &#8220;Please bring a friend&#8221;<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Email notifications volunteers receive<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Volunteers are kept in the loop automatically, so you don&#8217;t need to update them yourself at each stage:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When they sign up.<\/li>\n\n\n\n<li>When you approve or reject their signup.<\/li>\n\n\n\n<li>When you send them a message.<\/li>\n\n\n\n<li>A reminder 2 days and 1 day before the event \u2014 sent to both you and the volunteer.<\/li>\n\n\n\n<li>After the event, a reminder to complete the impact survey, alongside your own attendance and survey reminders.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Staying on top of notifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You don&#8217;t need to keep the tab open to stay on top of this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once a day, you&#8217;ll get an email listing any new signups, or signups you haven&#8217;t yet approved or rejected.<\/li>\n\n\n\n<li>If a volunteer message goes unread for 30 minutes, you&#8217;ll get an email about that too.<\/li>\n\n\n\n<li>Every admin on your ActionFunder account receives these notifications, and any admin can come in and reply.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>See also:<\/strong> <a href=\"https:\/\/help.actionfunder.org\/non-profits\/help\/how-to-create-a-volunteering-opportunity\/\">Creating a volunteering opportunity<\/a> \u00b7 <a href=\"https:\/\/help.actionfunder.org\/non-profits\/help\/update-your-profile-with-key-information\/\">Update your profile with key information<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch: How to approve signups and message volunteers Once volunteers start signing up to your opportunities, use this to approve them, see who&#8217;s coming, and stay in touch. Where to find it Select Volunteering in the side navigation, then open the Needs action tab. It lists every opportunity where a&#8230;<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[22],"ht-kb-tag":[],"class_list":["post-180","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-volunteering"],"_links":{"self":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb\/180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/comments?post=180"}],"version-history":[{"count":3,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb\/180\/revisions"}],"predecessor-version":[{"id":189,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb\/180\/revisions\/189"}],"wp:attachment":[{"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/media?parent=180"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb-category?post=180"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.actionfunder.org\/non-profits\/wp-json\/wp\/v2\/ht-kb-tag?post=180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}