{"id":128,"date":"2025-07-25T10:33:18","date_gmt":"2025-07-25T10:33:18","guid":{"rendered":"https:\/\/help.actionfunder.org\/funders\/?post_type=ht_kb&#038;p=128"},"modified":"2025-07-25T10:33:18","modified_gmt":"2025-07-25T10:33:18","slug":"troubleshooting-technical-issues","status":"publish","type":"ht_kb","link":"https:\/\/help.actionfunder.org\/funders\/help\/troubleshooting-technical-issues\/","title":{"rendered":"Troubleshooting technical issues"},"content":{"rendered":"\n<p>If you encounter any technical issues while using the ActionFunder platform, here are some steps to help you resolve common problems quickly:<\/p>\n\n\n\n<p><strong>1. Check your internet connection<\/strong><\/p>\n\n\n\n<p>Ensure you have a stable internet connection. Try refreshing the page or restarting your browser.<\/p>\n\n\n\n<p><strong>2. Clear your browser cache and cookies<\/strong><\/p>\n\n\n\n<p>Sometimes cached data can cause loading or display problems. Clearing your cache and cookies can help fix this.<\/p>\n\n\n\n<p><strong>3. Use a supported browser<\/strong><\/p>\n\n\n\n<p>ActionFunder works best on the latest versions of Chrome, Firefox, Safari, or Edge. If you experience issues, try switching to a different browser.<\/p>\n\n\n\n<p><strong>4. Disable browser extensions<\/strong><\/p>\n\n\n\n<p>Certain browser extensions or plugins can interfere with the platform. Temporarily disable extensions and check if the issue persists.<\/p>\n\n\n\n<p><strong>5. Log out and log back in<\/strong><\/p>\n\n\n\n<p>Signing out and back in can refresh your session and resolve some glitches.<\/p>\n\n\n\n<p><strong>6. Try accessing the platform from a different device<\/strong><\/p>\n\n\n\n<p>If possible, try using another computer, tablet, or phone to see if the issue is device-specific.<\/p>\n\n\n\n<p><strong>7. Contact Support<\/strong><\/p>\n\n\n\n<p>If you\u2019ve tried the above and still experience problems, please get in touch with your Customer Success Manager or our support team at customersuccess@actionfunder.org. Provide a detailed description of the issue, including any error messages and screenshots if possible.<\/p>\n\n\n\n<p>Our team is here to help you get back on track as quickly as possible. Don\u2019t hesitate to reach out!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you encounter any technical issues while using the ActionFunder platform, here are some steps to help you resolve common problems quickly: 1. Check your internet connection Ensure you have a stable internet connection. Try refreshing the page or restarting your browser. 2. Clear your browser cache and cookies Sometimes&#8230;<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[35],"ht-kb-tag":[],"class_list":["post-128","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support"],"_links":{"self":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/comments?post=128"}],"version-history":[{"count":0,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb\/128\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/media?parent=128"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb-category?post=128"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb-tag?post=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}