{"id":127,"date":"2025-07-25T10:32:45","date_gmt":"2025-07-25T10:32:45","guid":{"rendered":"https:\/\/help.actionfunder.org\/funders\/?post_type=ht_kb&#038;p=127"},"modified":"2025-07-25T10:32:45","modified_gmt":"2025-07-25T10:32:45","slug":"how-to-contact-your-customer-success-manager","status":"publish","type":"ht_kb","link":"https:\/\/help.actionfunder.org\/funders\/help\/how-to-contact-your-customer-success-manager\/","title":{"rendered":"How to contact your Customer Success Manager?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Your Customer Success Manager is your dedicated point of contact at ActionFunder, here to support you throughout your funding journey. Whether you have questions about using the platform, need help with managing your fund, or want advice on engaging with grantees, your Customer Success Manager is ready to assist.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to reach your Customer Success Manager:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> You can email your Customer Success Manager directly. Their email address will have been shared when you first started using ActionFunder. If you\u2019re unsure of the contact details, please reach out to customersuccess@actionfunder.org for assistance.<br><\/li>\n\n\n\n<li><strong>Phone or Video Call<\/strong>: For more detailed support or walkthroughs, you can schedule a call with your Customer Success Manager. Reach out via email to arrange a convenient time.<br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t yet been introduced to your Customer Success Manager or need to confirm who yours is, please contact our support team at customersuccess@actionfunder.org, and we\u2019ll connect you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your Customer Success Manager is here to ensure you get the most out of ActionFunder \u2014 don\u2019t hesitate to get in touch!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Customer Success Manager is your dedicated point of contact at ActionFunder, here to support you throughout your funding journey. Whether you have questions about using the platform, need help with managing your fund, or want advice on engaging with grantees, your Customer Success Manager is ready to assist. How&#8230;<\/p>\n","protected":false},"author":7,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[35],"ht-kb-tag":[],"class_list":["post-127","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support"],"_links":{"self":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb\/127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/comments?post=127"}],"version-history":[{"count":0,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb\/127\/revisions"}],"wp:attachment":[{"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/media?parent=127"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb-category?post=127"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.actionfunder.org\/funders\/wp-json\/wp\/v2\/ht-kb-tag?post=127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}