Once you’ve offered funding to a non-profit via ActionFunder, we work behind the scenes to ensure the payment process is smooth, secure, and compliant. Here’s what you can expect.
Payments powered by Stripe
ActionFunder now uses Stripe, a trusted global payment platform, to verify and process all payments to funded organisations. Stripe helps us carry out identity verification and bank account checks to ensure funds are transferred safely and efficiently.
Typical payment timeline
On average, we expect a grantee to receive their funding within 2 weeks of a funding offer being made. However, this timeline can vary depending on several factors:
1. When the non-profit accepts the funding invite
We can only begin our due diligence and payment process once the non-profit has accepted the offer. In some cases, groups may take several days (or longer) to accept as they gather the necessary documentation and information.
2. Due diligence and verification checks
Once the invite is accepted, ActionFunder carries out due diligence checks. If all checks are passed without issue, payment is initiated shortly afterwards.
3. Flags or delays during checks
If any concerns or inconsistencies arise during the due diligence process, this will delay payment. Any issues will be flagged with both the non-profit and the funder as needed.
Keeping you informed
Your Customer Success Manager is also on hand to keep you updated if there are delays or actions required on your end.
Need support?
If you have questions about a specific payment or expected timeline, get in touch with your Customer Success Manager or email customersuccess@actionfunder.org. We’re here to help every step of the way.